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you must use the (correct) suite's installation file (and you can choose to only install one program from the suite).

that won't work even though photoshop is included in that suite.

eg, using a cs6 suite serial number with a photoshop cs6 installation file. ie, you can have a valid serial number, but if it's for program A and your installation file is for program B, you will see an invalid serial number message.Ĭommon mismatches are language/region (eg, serial number is for western europe and installation file is eastern europe), platform (eg, serial number is for a mac and installation file is win), license type (eg, education vs enterprise vs individual).Īnd one of the most common is using a program installation file with a suite's serial number.

you must use the suite's installation file (and you can choose to only install one program from the suite).Assuming you're using a valid adobe serial number (6 groups of 4 numbers), you have a mismatch between your installation file and serial number. Troubleshoot when Creative Cloud apps ask for a serial number. If a Creative Cloud app asks for your serial number Creative Cloud apps don't require serial numbers. that won't work even though photoshop is included in that suite. Last updated on Find your serial number to activate, reinstall, or upgrade your product.

Assuming you're using a valid adobe serial number (6 groups of 4 numbers), you have a mismatch between your installation file and serial number.